When you use our website, Vector Consumer Ltd is the data controller (referred to as “vector consumer ltd”, “Vector Consumer”, “we”, “VC”, “us” or “our” in this privacy notice). Our registered office is 24, Valley Road Business Park Vale, Birkenhead, CH41 7EL
If you have any questions about this privacy policy, including requests to exercise your rights, you can contact our data protection officer (DPO) by writing to us. Please address your letter to DPO, Vector Consumer Ltd, 24, Valley Road Business Park Vale, Birkenhead, CH41 7EL.
https://staging.vcprotect.co.uk is the address we refer to when we mention our website.
We collect, store and transfer personal information about you:
We will only ever use your data if the law allows us to. The table above provides more detail around the personal information we gather about you, how we use it, and the legal basis we rely on when using the personal information:
If we have to execute the contract that we have already entered, or are about to enter into with you (for instance, when we need to send you billing information or inform you of changes to our products and services, we’ll collect your email and/or postal address to send the information to you).
When we need to comply with a legal or regulatory obligation. To illustrate this, Vector Consumer will pass on details of people involved in fraud or other criminal activities affecting us to law enforcement agencies.
If it is necessary for our legitimate interests (or those of a third party) but your benefit and fundamental rights do not overrule those interests (for instance, we will use your email address to send you information about our products, where you have shown a specific interest).
Where we can gather and process your data given with your permission, like if you sign up to receive our email newsletters.
| Cause and Action | Data Type | Our lawful basis for processing including our legitimate interest (if applicable) |
| Details of communications with us through telephone, letter, email or social media. This includes sending you appropriate, personalised communications by post in relation to product, service and business updates. | Your business name, full name, postal address, email address and copies of your contact with us. | This is down to our contractual obligations to you and our valid interest of providing you with the best service and understanding how we can improve our business, products and services based on your feedback. |
| We will keep record of our conversations with you, detailing how and when you contact us including any comments and complaints you may make. | This information can also protect our business from fraud and other illegal activities. | |
| We may make note of information you have provided to advise any future communication we may have | ||
| Keeping you in the loop about relevant products and services, through newsletters. | our bussness,name fullname ,email address,postal address,This is dependent on your prior consent. If we do not have this information, we cannot contact you. | |
| If we do have this information, you can inform us at any time when you no longer want to receive newsletters. Overseeing our relationship, including informing you about changes to our terms and privacy notices Business name, full name, postal address and email address. We would not include any promotional content in this case. Therefore, we do not require initial consent when sent by postal or email address. If we do not use your personal information for these purposes, we are unable to comply with our legal obligations. |
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| To help improve our services, we will send you feedback and surveys requests | Business name, full name, postal address, email address, marketing and usage data. | We will not include any promotional content in these messages, and do not require prior consent when sent by postal or email address. We have a legitimate interest to do so as it contributes to making our products or services more relevant to you |
| To operate and safeguard our business and this website. This includes system maintenance troubleshooting, testing, support, data analysis, reporting and hosting of data). | Your identity, contact and technical data | This is essential to fulfil our valid interests (to run the business, provision of administration and IT services, network security and to prevent fraud). |
| Mandatory to comply with legal obligations. | ||
| To make recommendations to you about our products and services that may be of interest to you. | Business name, full name, postal address, email address, profile data and technical usage. | This is essential to our legitimate interests (to develop our products/services and expand our business). |
Opting out of marketing messages does not apply to any personal data administered as a result of purchasing our services, or any other transaction between us.
⦁ What are your rights?
These are your rights:
The right of access- to ask for a copy of the personal data we store about you.
You have the right to erasure also known as the right to be forgotten, under article 17 of the GDPR individuals have the right to have their personal data completely removed. The right to be forgotten is not absolute and applies in certain cases. Please
click here for more info. Please note that we can only delete any personal data held on you so long as there are no legal reasons connected to retain it.
The right of rectification- you have the right to request an update or correction of any old or invalid personal data that we store about you.
The right to restrict processing (in certain situations)- you can request us to ‘restrict processing of data’. This which means that we would have to secure and retain the data for your benefit but not, in any case, use it
The right to object – you can opt out of any marketing communications that we may send to you or dispute that we are using / holding your personal data if we have no legitimate reasons to do so.
The right to portability (in certain circumstances) – You can ask us to provide you with some of the personal data that we store about you in a structured machine-readable format and/or to provide a copy of the data in such a format to another organisation.
If you wish to exercise any of the above rights, please contact us; DPO, Vector Consumer Ltd, 24, Valley Road Business Park Vale, Birkenhead, CH41 7EL.
⦁ Making a complaint
If you are unhappy with how we have used your personal information please do write to us at DPO, Vector Consumer Ltd, 24, Valley Road Business Park Vale, Birkenhead, CH41 7EL.
You can of course formally complain to the Information Commissioner’s Office, their details can be found at https://staging.vcprotect.co.uk We would, however, appreciate the opportunity to deal with your concerns first and if there is no resolution we advise you to approach the ICO as we will do everything in our power to help put reasonable resolutions in place.
